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Cancellation Policy / FAQ

At Aventra Aviation, we understand that plans can change. Our goal is to provide exceptional experiences while maintaining safety, fairness, and efficiency for all our guests. Please review our cancellation policy below:

Customer Initiated Cancellations:​

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Cancellations Made 48 Hours or More Before Scheduled Flight:

  • Customers may cancel or reschedule with no penalty.

  • A full refund will be issued to the original payment method, or the flight may be rescheduled based on availability.

Cancellations Made Within 24 to 48 Hours of Scheduled Flight:

  • A $100 cancellation fee will apply.

Cancellations Made Less Than 24 Hours Before Scheduled Flight or No-Show:

  • No refund will be issued.

  • Rescheduling is not available for no-shows.

  • Individuals/Groups who are late by 20 minutes or more from the required time of arrival without notice are considered no-shows and refunds will not be given.

Weather or Operator-Initiated Cancellations

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  • Flights may be delayed, rescheduled, or canceled due to weather, maintenance, or other safety-related issues at the discretion of Aventra Aviation.

  • In these cases, guests will have the option to:

    • Reschedule at no additional cost, OR

    • Receive a full refund.

  • All flights may be subject to alternate routing if weather conditions do not permit flights along the published route.

Late Arrivals

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  • Guests are required to arrive at least 20 minutes before their scheduled departure time.

  • ​Individuals/groups that arrive more than 20 minutes prior to departure time will result in an automatic cancellation with no refund due to scheduling conflicts

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Weight Restrictions

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  • Weight in an aircraft is emparative for safety reasons.

  • No individual passenger can weigh more than 250 pounds.

  • Maximum combined weight of all passengers is 400 pounds per flight.

  • The aircraft can hold up to 2 passengers 

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Age Requirement

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  • Every passenger must be over the age of 8

  • An adult must accompany any individual under the age of 10 on the aircraft

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Liability Waiver​

  • Prior to the flight, everybody will be required to sign a liability waiver. For participants under the age of 18, a parent or guardian is required to sign on their behalf. If you do not wish to sign the waiver, your flight will be cancelled

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